Contributed Article

Contributed Article

Matone Ditlhake, CEO of Corridor Africa.
Matone Ditlhake, CEO of Corridor Africa.

Africa can’t download its future

Everyone is talking about artificial intelligence changing Africa. Almost no one is talking about the uncomfortable truth that much of the continent lacks the telecommunications infrastructure to support it. You cannot build
1 week ago
André Kannemeyer, CEO Technology Officer at Duxbury Networking.
André Kannemeyer, CEO Technology Officer at Duxbury Networking.

The channel should demand proof before recommending protection

Every cybersecurity recommendation carries the reseller’s name with it. When a platform performs well, the customer sees a sound technology decision. When it generates noise, misses activity, requires constant specialist tuning, or
1 week ago
Sanjay Govender, Qrent’s Head of GBS/BPO Solutions.
Sanjay Govender, Qrent’s Head of GBS/BPO Solutions.

AI is making call centres more expensive – not cheaper

The BPO industry has embraced AI as a technology capable of improving operational efficiency, enhancing customer experiences, and supporting business growth. But inside South African call centres, the opposite is quietly happening.
1 week ago
Bryan Hamman, Area Vice President, Africa at NETSCOUT.
Bryan Hamman, Area Vice President, Africa at NETSCOUT.

Operational Resilience Requires More Than Recovery Plans

Boards and regulators expect organisations to demonstrate control during a disruption, rather than only after it has ended. Yet, many companies still treat resilience as being a collection of safeguards rather than a
2 weeks ago
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