GEC NEWS WIRE

Sanjeev Walia, Founder and President of Spire Solutions.

Spire Solutions to distribute Nemesysco’s voice analytics solutions in Gulf

Nemesysco, a provider of voice analytics technologies and solutions for genuine emotion detection, and Spire Solutions, a value added distributor in Middle East and Africa, have signed a partnership agreement. Spire Solutions will distribute Nemesysco’s voice

6 years ago

by GEC NEWS WIRE

25% of Customer Service Operations Will Use VCA by 2020; Gartner

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to

9 years ago

Technology

Avaya Completes Acquisition of Spoken Communications

Avaya has closed its acquisition of Spoken Communications (“Spoken”). The Spoken platform accelerates Avaya’s growth in cloud-based solutions and provides a reliable and highly scalable cloud platform for customers of all sizes.

9 years ago

Technology

Microsoft to Open Datacenters in Middle East

Microsoft revealed plans to deliver the intelligent, trusted Microsoft Cloud from its first datacenters located in the Middle East, empowering organizations, governments, and businesses to achieve more and recognizing the unprecedented opportunity

9 years ago

Technology

Gregg Petersen, Regional Vice President, Middle East & Africa at Veeam Software

7 Proven Resilience Best Practices against Ransomware for Financial Institutions

After becoming one of the main cybersecurity threats in 2016 and causing global chaos in May 2017, ransomware is currently keeping everyone in a state of constant security alert. Financial organizations are

9 years ago

Technology

Tarek Jundi, Managing Director, Middle East & Turkey, McAfee

GDPR: Data-Protection Soul-Searching, Not Just Compliance

With just a couple of months to go, reports and surveys frequently indicate that CIOs and business owners are concerned about and unprepared for GDPR. And the race is on, with a Veritas

9 years ago

Technology

Five Steps for Re-tooling Your Organization with Machine Learning

Let’s say you decide to build a new house. Not only do you have to buy the materials, but you also have to hire the skilled talent who can get the job

9 years ago

Technology

Abdullah Hamood Khalifa Al Raqadi Director General - IT Ministry of Health - Oman

A Holistic Approach to Healthcare

Tell us more about Ministry of Health’s eServices and how much success it has tasted so far in catering to the digital demands of the country? Healthcare industry has been experiencing major

9 years ago

Technology

Adaption is the key

Do you call yourself a digital organization? If yes, why? Yes and No. If you ask me the question when my work here is done it will be a definite yes, but

9 years ago

Technology

Binnur Guleryuz Onaran, MD- TAV Technologies & CIO – TAV Airports Holding

Redefining Self Service

Do you call yourself a digital organization? If yes, why? We are re-defining how an enterprise is operated by reengineering the business process to increase efficiency and corporate resource utilization. We have

9 years ago

Technology

Mohamed Gamal, Head of IT, Al Zahra Hospitals & Clinics

A Step Up in Smart Health

Do you call yourself a digital organization? If yes, why? Digitalization is part of our strategic & action plan from 2016, for instance the IoT where we have integrated vital signs machine,

9 years ago

Technology

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