CaaS Research, a leading independent technology research and advisory firm, successfully hosted the Middle East IT Industry Foresight 2025: Hospitality Edition as a live webinar on May 14, 2025. The session brought together industry experts, technology leaders, and digital transformation specialists to explore how innovation is redefining the hospitality sector across the region.
The webinar was opened by Jayakumar Mohanachandran, Chief Research Officer at CaaS Research, who emphasized the importance of unbiased, strategy-driven insights in shaping digital-first hospitality enterprises. He highlighted how CaaS Research remains committed to delivering vendor-neutral guidance and fostering technology adoption through in-depth qualitative research.
Following the opening address, Shoeb Mohammad Choudhari, Lead Research Analyst at CaaS Research, presented key findings from the hospitality-focused foresight study. The session explored the technological evolution of guest experience, the increasing importance of automation and AI, the migration to cloud-based systems, and the growing need for secure and scalable IT infrastructure.
“Hospitality businesses in the Middle East are entering a new phase of transformation,” Shoeb noted. “Our research highlights a clear shift toward hyper-personalized, contactless, and data-driven service delivery, with hotels now investing in smarter systems that align with modern traveler expectations.”
The webinar also featured a panel discussion with two senior technology professionals from the hospitality sector:
- Chander Mohan Raina, Head of IT & Telecommunications at Wyndham Grand Regency Doha Hotel
- Yedhu Vijayan, Regional Manager – IT at Gastronomica ME
The panelists shared their on-ground perspectives on AI integration, cloud migration, and how hospitality operators are balancing innovation with regulatory and cultural considerations. Discussions also covered the importance of securing guest data, optimizing digital payments, and strategies for increasing direct bookings through AI-powered loyalty systems.
The Road Ahead
The Middle East IT Industry Foresight 2025: Hospitality report positions the hospitality sector as a technology-forward industry, embracing cloud, AI, and data-driven strategies to meet evolving guest expectations. The report also offers strategic recommendations on digital infrastructure, workforce readiness, and vendor alignment to ensure long-term success.
