IFS has appointed Merlin Knott as President of IFS Enterprise Service Management, showing their commitment to customer success and growth through new routes-to-market, reflecting the opportunity and value of enterprise service management.
Knott joined IFS in 2019 after leading high-growth enterprise software channel organizations at SAP, Cura Software, and MicroStrategy. At IFS, he ran the global Partner and Channel organization, which grew to contribute over 40% of software license revenue under his leadership, helping propel IFS’s growth trajectory.
In his new role leading the IFS assyst team, Knott will continue to focus on supporting our global customer base. He will bring a new dimension to what IFS assyst can offer customers across the IFS eco-system by commercializing IFS’s full suite of service offerings.
IFS assyst transforms internal service management, including IT services, and supports operational service unification. It includes self-service portals, knowledge bases, service request dispatch, remote assistance, and field service execution. IFS assyst is committed to low total cost of ownership, quick time-to-value, and a seamless experience.
Merlin Knott, President, IFS assyst, said, “I am incredibly excited about the opportunity to demonstrate to existing and future customers, the value that IFS assyst can deliver. IFS is the only solutions provider that can deliver comprehensive, end-to-end service solutions to customers across industries.”
