Infor made available Infor Concierge, a self-service tool for customers that simplifies access to important sites, content, and resources within Infor. Infor Concierge is intuitive, with a modern look and feel and is available 24 x 7 for no additional fee to all customers who are on a current Infor Maintenance or Subscription contract.
Infor Concierge was developed using Infor Ming.le which provides role-based home pages with widgets that display information from multiple ERP systems all in one place. Every user can personalize their home screen, have instant access to information about their Infor services and solutions at any time, and control exactly who within the organization can view what information. In addition, users can connect with other users in Infor Communities and e-mail or call designated Infor contacts from within the application.
“Infor wants to make sure that we are the easiest enterprise software provider to work with when it comes to understanding all aspects of an organization’s interactions with Infor. Giving our customers access to this kind of information allows them to resolve business issues faster and get the information they need and want at any time, without having to deal with multiple calls and emails,” said Tarik Taman, General Manager, IMEA, Infor. “Our company understands that every organization is unique, and so are their business needs. We spent time listening to our customers across multiple industries to understand the kind of real time, always on customer service they expect from a technology partner. All of that research is reflected in Infor Concierge.”
