GEC NEWS WIRENamed as 2013 EMEA Contact Centre Company of the Year by Frost & Sullivan
Interactive Intelligence Group has received the 2013 EMEA Frost & Sullivan Contact Centre Company of the Year Award. The award is based on Frost & Sullivan’s recent research into the contact centre systems market and is presented annually to organisations that demonstrate growth strategy and implementation excellence. The award recognises a high degree of innovation with products and technologies, and the resulting customer value and market penetration leadership.
Interactive Intelligence’s flagship product, Customer Interaction Center (CIC), offers contact centre, unified communications, and business process automation applications all running on a single platform.
“Interactive Intelligence’s software-based, all-in-one model was purpose-built from the ground up, which has enabled the company to quickly and cost-effectively add functionality without undue complexity,” said Frost & Sullivan Senior Industry Analyst Suvradeep Bhattacharjee. “Its CIC version 4.0 release was a huge boost for the company, as it significantly enhanced ease-of-deployment and scalability.”
According to the Frost report about the Interactive Intelligence 2013 EMEA Contact Center Systems Company of the Year Award, Interactive Intelligence EMEA showed significant growth in 2012 with an increase in market share in all contact centre segments, including hosted automatic call distribution, agent performance optimisation, and intelligent call routing, despite challenging industry conditions.
“This award affirms the value our unified IP business communications software is bringing to EMEA customers through its all-in-one architecture that helps them reduces costs and simplify system management,” said Interactive Intelligence Vice President of Sales for EMEA Richard Brown. “Adding to this value – and boosting our EMEA growth – was the European launch of our cloud-based communications-as-a-service offering last year, which gives our customers an unprecedented degree of deployment flexibility.”
