King’s College Hospital London – Jeddah (KCH Jeddah) has become the first hospital in the EMEA region to implement InterSystems IntelliCare. This AI-native electronic health record (EHR) platform embeds artificial intelligence directly into clinical workflows to streamline documentation, reduce administrative burdens, and improve patient outcomes across the Kingdom.
King’s Jeddah was established as a unique extension of King’s College Hospital London, a teaching institution founded in 1840 with a legacy of clinical firsts spanning nearly two centuries. Since opening its doors in Jeddah in 2025, the hospital has brought international protocols, academic oversight, and world-class multidisciplinary care to the heart of Saudi Arabia. With 130+ specialist consultants across 35 clinical specialties and 10 dedicated centers of excellence, King’s Jeddah is designed to deliver complex and critical care to patients across the Kingdom.
The adoption of InterSystems IntelliCare marks the next step in the hospital’s digital journey. IntelliCare is purpose-built on the proven foundation of InterSystems TrakCare and designed for healthcare organizations seeking seamlessly connected, AI-powered solutions. Unlike platforms that treat artificial intelligence as an add-on, IntelliCare embeds AI directly into clinical workflows, from documentation and ordering to clinical decision support and patient communication, enabling clinicians to dedicate more time to patients and less to screens.
For King’s Jeddah, the path to IntelliCare is built on confidence earned. Having successfully deployed TrakCare as the hospital’s core EHR, the clinical and operational teams have developed a deep understanding of how InterSystems technology can be shaped to their needs. The transition to IntelliCare is therefore less a leap into the unknown and more a natural evolution, one that unlocks significantly greater intelligence and automation while preserving continuity of care.
“At King’s College Hospital Jeddah, our ambition has always been to bring the highest standards of international clinical practice to Saudi Arabia. Technology is not the destination; better patient outcomes are. Adopting InterSystems IntelliCare enables our teams to work with greater intelligence, reduce avoidable delays, and keep the clinician’s attention where it belongs: on the patient in front of them. This is a defining step in our journey to make world-class, outcome-focused care available to every patient we serve.” Dr. Ibrahim Alharfi — Chief Executive Officer, King’s College Hospital London – Jeddah
“Our experience with TrakCare gave us both the foundation and the confidence to commit to IntelliCare. We know that a reliable, intelligently designed system is the backbone of safe, high-quality care. IntelliCare takes that foundation and makes it exponentially smarter with AI that surfaces the right information at the right moment, documentation that happens naturally, and workflows that adapt to the clinician rather than the other way around. We are excited about the transformative possibilities this brings to our people and, most importantly, to our patients.” Mr. Diaa Kamal — Chief Information Officer, King’s College Hospital London – Jeddah
Placing Intelligence at the Centre of Care
InterSystems IntelliCare™ represents a fundamental reimagining of what an EHR can be. Key capabilities that will support KCH Jeddah’s mission include:
Ambient Clinical Documentation: AI-powered ambient listening automatically transforms clinical discussions into structured records, reducing the time clinicians spend on documentation and enabling richer, more accurate patient records.
Built-in AI Workflow Intelligence: Unlike bolt-on AI tools that require integrations that create additional complexity, IntelliCare embeds intelligence directly into every clinical step, from ordering and prescribing to reviewing results and messaging.
Clinician-Centred Design: Built to minimize distraction from technology during patient encounters, ensuring that clinical systems support rather than interrupt the care conversation.
Enhanced Interoperability: Full support for HL7 FHIR and SMART on FHIR standards, connecting KCH Jeddah seamlessly within the broader Saudi healthcare ecosystem.
“King’s College Hospital Jeddah represents everything that InterSystems admires in a healthcare partner: an unwavering commitment to clinical excellence, a track record of bold decisions in the service of patients, and the ambition to keep raising the bar. Having built a strong foundation together on TrakCare, KCH Jeddah is now perfectly positioned to realize the full potential of IntelliCare. We are proud to continue this journey with them and deeply excited about the impact it will have on patients across the Kingdom of Saudi Arabia.” Ali Abi Raad, Managing Director, InterSystems Middle East, India and South Africa
