GEC NEWS WIREThe move slashes IT Help Desk expenses for 60,000+ Companies
ManageEngine has announced that the standard edition of its flagship IT help desk software, ServiceDesk Plus, is now available for free — with no restrictions, regardless of whether software runs in the cloud or on premise. Previously, the ServiceDeskPlus Standard Edition was free for up to five technicians/agents. The move slashes IT help desk expenses for the 60,000+ companies that have already adopted ServiceDeskPlus Standard Edition and invites other companies to do the same by adopting the ManageEngine solution.
In response, ManageEngine becomes the first vendor to offer a fully-functional, IT help desk free of charge, with no restrictions on the number of agents, tickets or end users or on the amount of cloud storage supported, stated the press release. ServiceDeskPlus Standard Edition comes with full-fledged ITIL incident and knowledge management functionalities, including extensive reporting and dashboard capabilities that cover the full life cycle of IT help desk tickets.
“ManageEngine has always believed in changing the game in IT management software,” said Raj Sabhlok, president, ManageEngine. “Last year, we made ITIL affordable for all businesses at just $995. This year, we’ve made the standard edition of ServiceDesk Plus free so that all enterprises, big and small, can start following an organized process of ITSM in their organizations. This is not just ‘another help desk software.’ It is one of the best in the market with loads of thoughtfully built features.”
Today’s announcement is particularly beneficial to IT managers who find themselves bound by help desk restrictions and want to break free from those shackles and take IT service management to the next level. Similarly, offering ServiceDeskPlus Standard Edition for free opens doors for organizations that have not yet adopted standardized ITSM processes.
