Interactive Intelligence launched Customer Engagement Cloud Service in the Middle East
Interactive Intelligence Group has made available a new customer engagement cloud service for businesses throughout the Middle East. The PureCloud Engage architecture, along with its advanced functionality, fast deployment and simple month to month subscription terms offers contact centers accelerated business impact, more consistent outcomes, and the most innovative customer and agent experience.
Shaheen Haque, Territory Manager, Middle East & Turkey, Interactive Intelligence said, “Each and every service in our new PureCloud platform leverages the power of the first cloud platform to use microservice architecture built on top of scalable AWS (Amazon Web Services) infrastructure, providing our customers with amazing resilience, 99.999 uptime and unparalleled feature choices that can be tailored to their particular needs.”
PureCloud Engage is architected as a set of stateless, independently load-balanced microservices running atop the scalable Amazon Web Services Cloud. This architecture was designed to achieve new levels of reliability, security and scalability. It also gives businesses immediate and continuous delivery of the most innovative applications.
PureCloud Engage includes comprehensive feature-set, including omnichannel routing, speech-enabled interactive voice response (IVR), call recording, quality management and reporting, outbound and predictive dialing, CRM integrations, and graphical scripting. It also includes business communications and collaboration features, such as IP PBX capabilities, video conferencing, corporate directory, chat, desktop sharing, and content management.
