FeatureCompanies in the Middle East today are saying they want to keep their operation secure; they want to give employees a great experience and win the talent war; they want to go direct to consumer and rethink the ways customers relate and predict their next needs; they want to build the applications of the future in minutes and days, not months and years. These organisations need a platform like ServiceNow which does all of this, on a single platform.
The Now Platform is a platform for the workflow revolution. While there are vendors on the market that offer solutions for specific systems — ITSM or HR service delivery, for example — ServiceNow is the only vendor on the market that offer a single, unified foundation for all enterprise digital workflows, allowing customers to maximise value of existing technology investments and connect siloed systems, department and processes.
Since the Now Platform is built in the cloud, customers that choose to implement ServiceNow can be up and running in a matter of weeks rather than months or years that it would take with competitors.
The Now Platform is a platform for the workflow revolution
The Now Platform is a single, unified foundation for all enterprise digital workflows. Key solutions for IT, employee, customer and creator workflows include:
IT workflows
IT Service Management ITSM, IT Operations Management ITOM, IT Business Management, IT Asset Management, DevOps, Security Operations, Governance, Risk and Compliance GRC
Employee workflows
HR Service Delivery, Workplace Service Delivery, Legal Service Delivery, Procurement Service Management, Safe Workplace Suite
Customer workflows
Customer Service Management, Field Service Management, Connected Operations
Creator Workflows
App Engine, Integration Hub, ServiceNow App Store
Over the next few years, ServiceNow will continue to expand its portfolio of industry solutions and partnerships, in order to help companies in specific industries address their unique digital transformation challenges and create value at scale. ServiceNow started a couple of years back with banking and telecommunications and have since launched solutions for manufacturing, Life Sciences and Healthcare, Public Sector, to name a few.
TOP EXECUTIVE
In his role, Ackerman is responsible for managing all aspects of strategy, sales and operations in the MEA Emerging Markets. This includes driving both direct sales and channel sales, go-to-market strategy in the region and continuing the incredible growth of ServiceNow.
Ackerman started out in the Call Center and Business Continuity world at the young age of 23. Progressing through his career, he always kept one foot in sales and one foot in technical leadership roles living in 4 countries over 15 years. Prior to joining ServiceNow in 2015, Ackerman spent six years with a leading systems integrator, three of those as the CTO.
Ackerman would not like to single out any one achievement – he enjoys what he does and therefore has a slightly different perspective. His career trajectory has been a testament to his belief that successful people do not always invent new solutions for new situations. Instead, they routinely adapt proven habits to resolve problems and drive success. Ackerman likes to follow repeatable methodologies and people way smarter than him to ensure sustained success by repeatedly doing the right thing.
His future roles will always be guided by his intention to leave a legacy which he would be proud of, but for right now, he has his dream role – helping build an organisation which has such a strong purpose, Making the world of work, work better for people.
Ackerman is a sportsman and will always be competitive! Winning, he believes, is not about a specific end but about how an end is met. Vision, strategy, and execution all pale in comparison to how people are treated. This approach guides his moral compass and decisions on a daily basis.
Ray Dalio would be just one of Ackerman’s role models in business. He is an American billionaire investor and hedge fund manager. Dalio discovered a set of unique principles that have led to Bridgewater’s exceptionally effective culture, which he describes as an idea meritocracy that strives to achieve meaningful work and meaningful relationships through radical transparency. Ackerman regularly refreshes his memory and does his best to apply these principles in his professional career.
Ackerman enjoys spending quality time with his beautiful wife and two children playing sports or doing some outdoor activity. He is also a keen motocross and desert Baja racing enthusiast. His competitive nature means he still participate in all the local championships and the odd International Rally or Baja when the opportunity presents itself.
