ServiceNow and Aramco Digital have signed a collaboration agreement to accelerate AI-powered enterprise transformation. The partnership focuses on standardising digital workflows, modernising ERP systems, and enhancing customer experiences across Aramco’s global network of affiliates and subsidiaries.
Through this Collaboration Agreement, Aramco Digital will leverage ServiceNow as a foundational platform to standardize and govern digital workflows across a highly distributed network of affiliates, subsidiaries, and joint ventures operating in more than 50 countries. The initiative supports a more unified approach to reducing fragmentation, modernizing enterprise processes, and establishing a consistent AI-enabled foundation that can scale across the ecosystem.
ServiceNow runs more than 100 billion workflows annually across some of the world’s largest enterprises supporting Aramco Digital’s vision to drive efficiency, strengthen governance, and enhance consistency across the ecosystem.
Four domains, one platform
The Agreement focuses on addressing key operational challenges associated with managing a large, geographically dispersed enterprise group across four interconnected domains:
- AI-powered workflows: Enabling intelligent automation across enterprise systems to improve operational efficiency, reduce manual processes, and accelerate execution.
- Customer experience: Enhancing service management and customer engagement through unified, CRM-driven solutions that establish consistent service standards across entities.
- Group shared services: Standardizing core business functions to enable a unified service model, reduce duplication, and improve operational consistency across the group.
- Enterprise resource planning (ERP) modernization: Modernizing and optimizing legacy ERP environments to reduce technical debt, improve cost efficiency, and support scalable digital growth.
