customer experience

Cisco focuses on customer experience with new partner opportunities 

With IT driving business transformation, leaders feel boardroom pressure to deliver results while coping with skills gaps and struggling with increased complexity. To address this, at the recent Cisco Partner Summit, Cisco

Avaya to demo workstream collaboration and customer experience solutions at GITEX

Avaya has announced its participation at the 2020 edition of GITEX Technology Week, where the company will demonstrate solutions that address post-pandemic business challenges and prepare organisations for the new world of

4 years ago

News

Customer experience, product pricing, key in digital product planning

Product managers at technology service providers are challenged to update their product portfolios to remain aligned to the needs of a rapidly evolving market. Current and prospective customers too often seek the latest digital technologies that merely

5 years ago

Blogs·Customer experience

Executives from Avaya and DEWA signing partnership agreement.

Avaya and partner Moro to begin transformation of DEWA contact centre

Data Hub Integrated Solutions, Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority, DEWA, have signed a MoU with Avaya that will kick-start a full digital transformation project for DEWA’s

5 years ago

Artificial Intelligence·Customer experience·Employee productivity·UAE·Use Case·Utilities

Second from right is Fadi Hani, Vice President – Middle East, Turkey & Africa, Avaya and fifth from right is Sandeep Chouhan, Head of Operations and Technology, Mashreq

Mashreq partners with Avaya and Koopid to transform banking experience

Mashreq, a leading financial institutions in the UAE, has partnered with Avaya and Koopid to create a new banking experience that represents a giant leap forward for customer experience, including self-service capabilities,

5 years ago

Artificial Intelligence·Banking, Finance, Insurance·Customer experience·Use Case

Ericsson provides Batelco with consumer solution to reduce churn and OPEX

Ericsson has announced that Ericsson Expert Analytics, EEA, has been selected by Batelco as a strategic solution for Customer Experience Management, CEM, across Bahrain. The rollout is underway as Batelco targets a

5 years ago

Blogs·TECHNOLOGY

Using BSS to transform telecom customer experiences

If you are not a digital native, you may remember a time when the phrase, customer is king, could be met with a measure of cynicism, if not outright derision. Customer-centric businesses

5 years ago

Blogs·Customer experience·Telecom

Suggestions

Cisco focuses on customer experience with new partner opportunities

Avaya to demo workstream collaboration and customer experience solutions at GITEX

Customer experience, product pricing, key in digital product planning

Avaya and partner Moro to begin transformation of DEWA contact centre

Mashreq partners with Avaya and Koopid to transform banking experience

Ericsson provides Batelco with consumer solution to reduce churn and OPEX

Using BSS to transform telecom customer experiences

Categories

Cisco focuses on customer experience with new partner opportunities 