Freshworks

Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience

Freshworks has announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employee experiences (EX), Freddy AI Agent can

4 months ago

by GEC NEWS WIRE

AI Saves UAE Workers 4.5 hours Per Week, Freshworks Study

According to a new Freshworks report surveying 7,000 employees across 13 countries, the UAE and India are global leaders in AI knowledge and usage. The study reveals that 84% of UAE workers

7 months ago

Channel

Freshworks Announces CEO Transition

Dennis Woodside has been appointed as the new CEO and President of Freshworks Inc, effective immediately. He will succeed Girish Mathrubootham, who will transition to the role of Executive Chairman. Mathrubootham will

10 months ago

TECHNOLOGY

Abe Smith moves from Zoom to Freshworks as Chief of Global Field Operations

Freshworks announced appointment of Abe Smith as the company’s Chief of Global Field Operations. He will be responsible for leading field sales worldwide as Freshworks grows upmarket and new business increasingly comes

1 year ago

TECHNOLOGY

Sandie Overtveld, SVP for Freshworks APAC and MEA

Dubai based The Giving Movement selects Freshworks’ products Freshdesk and Freshchat

Freshworks announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses Freshdesk and Freshchat to manage and automate its customer support operations. The Giving Movement chose Freshworks products

1 year ago

TECHNOLOGY

Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks

Mika Yamamoto moves from F5 to Freshworks as Chief Customer and Marketing Officer

Freshworks announced appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be responsible for leading the company’s global marketing and customer experience teams. Yamamoto comes to Freshworks

1 year ago

TECHNOLOGY

Pradeep Rathinam - Chief Revenue Officer

Commercial Bank of Dubai implements Freshdesk reducing support resolution time by 50%

Freshworks announced that Commercial Bank of Dubai in UAE, has enhanced its customer service operations with the implementation of Freshdesk. By leveraging Freshworks’ customer experience software, CBD has digitized and automated key

1 year ago

TECHNOLOGY

Prakash Ramamurthy, Chief Product Officer at Freshworks

Freshworks announces launch of AI-powered Customer Service Suite with all-in-one solution

Freshworks announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Freshchat, Freshdesk, and the company’s

2 years ago

Channel

Sandie-Overtveld,-Senior-Vice-President---APJ-&-MEA,-Freshworks

The Phygital Future: How brands can adapt CX for this revolution

A new retail revolution has arrived and unsurprisingly, the UAE is at the forefront. Right now, UAE-based consumers can take a trip to Dubai Hills Mall, walk into the 6thStreet.com fashion outlet,

2 years ago

TECHNOLOGY

Meta Business Messaging now integrated with Freshworks’ CX and CRM products

Freshworks announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. International companies like

2 years ago

Channel

Colin Crowley - CX Advisor for Freshworks Inc.

Advanced AI-based logic used by ChatGPT could make business leaders overconfident says Colin Crowley at Freshworks

ChatGPT, the AI powered chatbot developed by OpenAI, has been making waves in the news following announcements by Microsoft. The viral chatbot can write essays, emails, poems and even computer code. So,

2 years ago

TECHNOLOGY

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