Tech Mahindra and ServiceNow have announced an expanded multi-year partnership to help enterprises transition from AI pilots to production-scale deployments. By leveraging Tech Mahindra’s industry expertise and the ServiceNow AI Platform, the collaboration aims to deliver faster time-to-value and industry-specific solutions for sectors including telecommunications, banking, and manufacturing.
By combining Tech Mahindra’s global industry, engineering, transformation, and implementation expertise with the ServiceNow AI Platform, the two organizations will partner to help deliver the following customer benefits:
- Faster time-to-value with playbooks validated via Tech Mahindra’s own ServiceNow deployment: A key differentiator of the partnership is the “Client Zero” approach, with Tech Mahindra and the Mahindra & Mahindra Group serving as large-scale AI-led enterprise validation environments for ServiceNow before extending proven, repeatable models across the broader customer base. Tech Mahindra has already seen measurable outcomes by unifying its global IT operations with ServiceNow, including handling over 100,000 cases per month across 90 countries.
- Industry-specific solutions built on the ServiceNow AI Platform: Enabling faster transformation, stronger governance, and cost optimization for manufacturing, telecommunications, banking, financial services and insurance (BFSI), media, and technology enterprises.
- Ability to quickly move beyond fragmented AI pilots to outcome-led AI programs: Tech Mahindra will significantly scale its global ServiceNow practice while further strengthening its strategic relationship with ServiceNow. Tech Mahindra will also establish a dedicated AI & Innovation Center of Excellence within its ServiceNow practice to accelerate the deployment of AI capabilities including the ServiceNow AI Control Tower and ServiceNow EmployeeWorks.
To help deliver these benefits, Tech Mahindra and ServiceNow will work closely with customers to build transformation roadmaps, strengthen platform adoption, embed governance frameworks, and measure business outcomes across their customer base.
“It takes an ecosystem to reinvent business. We’re proud to partner with Tech Mahindra, combining our AI Control Tower with their deep industry expertise to put AI to work at enterprise scale,” said Bill McDermott, Chairman and CEO of ServiceNow. “AI only matters when it creates value for people. Tech Mahindra is already turning that vision into business results. With the ServiceNow AI Platform, they’re driving significant cost benefits, elevating experiences for 150,000 employees, and optimizing first-level IT support by ~25%. Now we’re taking that winning formula to our customers.”
“Enterprises are entering a new phase of AI adoption where the priority is no longer experimentation, but trusted execution at scale. To unlock meaningful business value, AI must be embedded into the systems, workflows, controls, and operating models where enterprise work actually happens,” said Mohit Joshi, Chief Executive Officer at Tech Mahindra. “Our expanded partnership with ServiceNow brings together platform strength, industry context, AI governance, and transformation capability to help customers operationalize AI responsibly, accelerate productivity, and create measurable outcomes across the enterprise.”
