Tech Mahindra has launched the Amazon Web Services (AWS) Agentic Process Transformation (APT) Centre of Excellence (CoE). This strategic initiative is designed to accelerate the enterprise adoption of agentic AI, moving organisations from experimental phases to scalable, production-grade business transformation. By combining process expertise with AWS cloud technology, the centre aims to improve efficiency and reduce costs across sectors including banking, healthcare, and manufacturing.
The CoE combines Tech Mahindra BPS’ deep process expertise with AWS cloud and Agentic AI capabilities to help organizations move from AI experimentation to measurable business impact. Built as a scalable AI execution engine, the AWS APT CoE will allow enterprises to deploy industry-specific AI solutions that improve operational efficiency, reduce costs, enhance decision-making, and accelerate pilot-to-production cycles. The initiative reinforces Tech Mahindra’s collaboration with AWS while strengthening its ability to deliver governed, enterprise-scale AI transformation across industries including telecom, healthcare, banking and financial services, retail, and manufacturing.
“Enterprises are moving quickly on AI, but many still struggle to scale beyond pilots and fragmented use cases,” said Birendra Sen, President – Business Process Services, Tech Mahindra. “With the AWS APT CoE, we are bringing together Tech Mahindra BPS’ process expertise and AWS-native AI capabilities to help customers operationalize Agentic AI with stronger governance, faster execution, and measurable business impact.”
Katie Pender, Chief Operating Officer, Target Group, said, “Since introducing the Collections Guru agent, we’re seeing encouraging early results, including anticipated efficiency gains of around 40% in the areas where it’s been rolled out. It’s been a valuable step in how we’re modernising our operations.”
Chandra Pinapala, GSI Director, AWS, said, “In a time of rapid technological change, a Center of Excellence becomes the anchor that helps partners and customers learn together, deliver value faster, and reimagine business processes with confidence.”
The APT CoE is already delivering measurable business impact through its first jointly developed solution. Collections Guru an agentic AI-powered collections agent co-developed by Tech Mahindra and AWS as part of the APT CoE was deployed by Target Group, a leading UK-based financial services outsourcing provider, to transform arrears management operations. Built on AWS cloud and AI infrastructure, the solution delivered approximately 40% efficiency gains by autonomously optimizing collection strategies through agentic AI, representing the type of production-grade, jointly engineered offering the CoE is designed to scale across industries.
The launch further strengthens Tech Mahindra BPS’ go-to-market strategy for AWS-powered AI services by expanding customer opportunities, enabling scalable delivery models, and accelerating AI engagements through industry-focused innovation and execution.
