FeatureBy leveraging one platform as a single source of truth, organisations can combine multiple sources of data and information to provide their workforce with more visibility and greater efficiency. This sets us up to fit neatly into existing IT, employee, customer, and creator workflows.
Behind every great employee and customer experience is a great workflow — when workflows naturally, great experiences follow. The Now Platform is a single, unified foundation for all enterprise digital workflows. With out-of-the-box digital workflows that automate everyday service requests, delivery teams can increase service delivery speed, drive transformation with connected IT, employee, customer, and creator workflows and free up teams for higher-value work that drives enterprise-wide innovation.
The Now Platform is born in the cloud and built from the ground up with a single data model and a single, scalable architecture
And with native development and integration tools, organisations can easily extend ServiceNow’s digital workflows or create new digital workflows on the same platform. This flexibility lets the organisation create the right experiences needed for a better way to work, or in disruptive situations, like Covid, a better way to respond.
The Now Platform is born in the cloud and built from the ground up with a single data model and a single, scalable architecture — that’s our secret sauce. We play nice with other solutions and provide organisations with choice and flexibility to leverage the technologies they prefer as they embark on their digital transformation journeys.
The Now Platform is the platform of platforms for the workflow revolution. While there are vendors on the market that offer solutions for specific systems — ITSM or HR service delivery, for example — we are the only vendor on the market that offer a single, unified foundation for all enterprise digital workflows, allowing customers to maximise value of existing technology investments and connect siloed systems, department, and processes.
The Now Platform is the platform of platforms for the workflow revolution
Since that the Now Platform is built in the cloud, customers that choose to implement ServiceNow can be up and running in a matter of weeks rather than months or years that it would take with competitors.
ServiceNow’s Partner Programs are designed to help organisations revolutionise the way people work. These programs are multi-segmented and provide access to demo instances, marketing tools, customer referrals and much more.
ServiceNow has already helped several regional government entities and enterprises, particularly in the BFSI, energy and utilities, healthcare, and telecoms sectors, make good on their digital transformation goals.
Goals and strengths>> Seeing a solution to every problem would be the strongest trait I bring to the role. With the experience of working in technical and sales roles, with both vendors and SIs, and across mature and emerging markets, I have the experience and the confidence that there is no problem or challenge that can’t be overcome.
Offline>> Motocross and desert Baja racing is the most stress relieving activity as it allows me to clear my mind and focus 100% on what I am doing, lest I crash and burn! My competitive nature means I still participate in all the local championships and the odd International Rally or Baja when the opportunity presents itself.
START>> Mark Ackerman is responsible for managing all aspects of strategy, sales, and operations in the MEA Emerging Markets. This includes driving both direct sales and channel sales, go-to-market strategy in the region and continuing the incredible growth of ServiceNow. He reports to VP of South Major Area, Cathy Mauzaize.
Mark started out in the Call Centre and Business Continuity world at the young age of 23. Progressing through his career, he always kept one foot in sales and one foot in technical leadership roles living in 4 countries over 15 years. Most recently, he spent six years with a leading systems integrator, as the CTO, before making the move to ServiceNow in early 2015.
The toughest time I had was working in West Africa with a challenging customer that required me to relocate my family and adapt significantly to the culture. Balancing all the professional responsibilities of the job with the commitments to a young family, all while being thousands of miles from home, was a steep learning curve both professionally and personally.
With digital workflows that automate service requests, delivery teams can increase service speed, and drive transformation with employees and customers.
