Epicor Leads Race as the Finalist

Gulf Customer Experience Awards names Epicor finalist in the technology and telecoms category

Epicor Software Corporation has been named a finalist at the Gulf Customer Experience Awards 2015 for its commitment to delivering outstanding customer service. Epicor is one of the finalists in the technology and telecoms category.

“Customer service is an integral part of our DNA at Epicor,” said Vinod Raghothamarao, Customer Engagement Manager for Epicor Software in the Middle East. “Our ‘customer first’ focus is aligned with our commitment to provide the highest level of customer experience and build long-lasting relationships with our customers. Under the initiative, we recently set up a global customer advocacy team to determine and address the needs of our customers within the wider Epicor company culture. The team works with different Epicor divisions to improve overall customer satisfaction and loyalty and coordinate with various departments, solving client-related issues.”

He concluded, “We are thrilled that our customer-centric approach has been recognized by leaders in the industry. The Gulf Customer Experience Awards are a coveted prize and it is an honor to be considered a finalist in our category.”