#Avaya

Egypt’s ICT minister meets Avaya exec to discuss the digital transformation of Egypt

Dr Amr Talaat, Egypt’s Minister of Communications and Information Technology, this week met with Nidal Abou-Ltaif, President, Avaya International, with both affirming their commitment to the country’s digital transformation. The two discussed

5 years ago

by EC News Desk

Cameron Thomson, Group Vice President – EMEA, Avaya

Avaya helps Transcom eliminate language barriers in customer service with an AI-powered real-time translation solution

Transcom has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact center agents from anywhere in the world

4 months ago

Avaya Experience Platform positioned as leader in Aragon Research Globe for Intelligent Contact Centres

Avaya announced it has been named for the fifth consecutive year as a Leader in The Aragon Research Globe for Intelligent Contact Centers 2024, for the Avaya Experience Platform with AI transforming

1 year ago

TECHNOLOGY

Avaya to demonstrate at GITEX how organisations can deliver AI-powered experiences

Avaya, a global leader in customer experience solutions, announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organizations can choose their own journey to delivering

1 year ago

TECHNOLOGY

Cupola Teleservices releases AI-Enterprise Learning Platform built on Avaya

Cupola Teleservices, rolled out the first AI-powered enterprise learning platform in the region, using technology from Avaya. The platform delivers advanced enterprise learning and training capabilities customized and personalized to the needs of

3 years ago

TECHNOLOGY

Only 43% MENA businesses say they offer good Customer Experience finds Avaya

Avaya announced results of an online market research survey conducted by IDG Communications, indicating that just over half of businesses in the Middle East and North Africa believe they offer a “good”

3 years ago

TECHNOLOGY

Airtel Business Africa will provide Avaya OneCloud CCaaS, UCaaS, CPaaS to enterprises

Airtel Africa, announced that its B2B provider, Airtel Business Africa, signed a memorandum of understanding with Avaya to better equip organizations across the continent to deliver effortless customer and employee experiences by

3 years ago

TECHNOLOGY

Uganda’s NSSF transforms customer experience using Avaya’s Sanyu AI chatbot

The National Social Security Fund of Uganda has transformed its customer experience with self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Sanyu, an advanced chatbot

3 years ago

Artificial Intelligence

Avaya elevates Sheikha Na’amah Al Qassimi to General Manager for UAE

Avaya has appointed Sheikha Na’amah Al Qassimi as General Manager for the UAE, expanding her previous role as General Manager for Dubai and the Northern Emirates. In her new role, Sheikha Na’amah

3 years ago

TECHNOLOGY

Makkah Healthcare Cluster and Avaya commemorate their MoU

Dr Dilshaad Ali Abbas, CEO of Makkah Healthcare Cluster and Nidal Abou-Ltaif, President, Avaya International met at the Avaya stand at Gitex to commemorate their memorandum of understanding to deliver agile and

3 years ago

TECHNOLOGY

Avaya has launched solution for private sector to upskill and accelerate Emiratisation at Gitex

Avaya launched its participation at Gitex Global with a next-generation learning platform aimed at accelerating the UAE’s Emiratisation strategy. Powered by Avaya Spaces, the workstream collaboration platform for the digital workplace, the

3 years ago

TECHNOLOGY

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