GEC NEWS WIRETo deploy HR BPO services, will introduce a more proactive recruiting approach
Aegis Limited, a global outsourcing and technology services company and part of the $39 billion conglomerate, Essar, announced that its JV with Saudi Telecom Company – Contact Centre Company (CCC) has won a multi-million dollar contract with STC to provide human resources (HR) business process outsourcing (BPO) services.
Under the terms of the new contract, CCC will continue to improve the quality and effectiveness of its outsourcing services. The scope of the contract includes recruitment, reward and core HR administration, learning services covering content sourcing and development, program planning and delivery, learning system hosting, payroll administration and management. The engagement will benefit more than 4 business units of STC covering over 1,000 employees, and introduce a series of HR process improvements focused on enhancing the user experience.
Additionally, Aegis will introduce a more proactive recruiting approach, including future staffing predictive modeling coupled with an intrinsic and deep client domain understanding. Proactive sourcing tools, automation will support more effective, forecasting-led recruiting methods and will result in a broader, more appropriate candidate pool for STC.
“This contract represents a new milestone in Aegis – STC collaboration, and is a testament to our global business strategy focusing around multi-dimensional customer experience management,” said Sandip Sen, Global CEO, Aegis Limited.
Saud Alshammari, VP (Human Resources), Saudi Telecom Company, said, “Our people continue to be a central theme in our strategy going forward. We believe that strong HR practices are a key in developing, retaining and motivating key talent. With an experienced partner like Contact Center Company and with STC’s focus on development of human resource, we hope to draw on the evident synergies to carry implementation of our strategy forward.”
